Business Operations
Order Management
Every order from every channel, in one queue your team can work.
Our order dashboard brings Amazon, Walmart, eBay, Shopify and every other channel into one place, with advanced search across customers, SKUs and tracking numbers. Routing rules send each order to the right warehouse or fulfillment method, and status changes sync back to the channel automatically. Your team stops logging in to a dozen seller portals.
The shift
From manual workarounds to automated by default
Before Audaxim AI
- Staff logging in to multiple seller portals every day
- Orders stuck without anyone noticing
- Manual decisions on which warehouse ships each order
- Cancellations and address changes handled over email
- Returns tracked separately from the original order
After Audaxim AI
- All channels managed from one order dashboard
- Aging and stuck orders flagged automatically
- Rule-based routing to the right location
- Cancellations and edits synced back to the channel
- Returns linked to the original order and refund
Capabilities
Everything included in Orders
Unified order dashboard
Orders from every connected marketplace appear in one view with channel, status, ship-by date and fulfillment location.
Rule-based routing
Route orders by stock availability, destination, shipping method or channel, including split shipments across locations.
Advanced search
Find any order by marketplace order ID, customer, SKU, PO or tracking number across all channels at once.
Status write-back
Acknowledgements, shipments, cancellations and refunds are sent to each channel through its API to protect seller performance metrics.
Returns management
RMAs are created against the original order, with restock or dispose decisions that update inventory and trigger the right refund or credit memo.
Customer records
Customer profiles consolidate order history across channels while respecting marketplace rules on buyer data.
How we deliver
A clear path from audit to always-on
- 01
Order flow review
We document how orders move today, from channel to warehouse to ERP, including exceptions like backorders and cancellations.
- 02
Routing design
We define routing rules, order statuses and user roles that match how your team actually works.
- 03
Connect & test
Channels are connected and tested with live order samples, including split shipments, partial cancellations and returns.
- 04
Go-live & monitoring
Your team moves to the order dashboard while we monitor order import, routing and write-back around the clock.
Works with
Your stack, connected
- Amazon
- Walmart
- eBay
- Shopify
- Target
- Best Buy
- NetSuite
- ShipStation
We were managing 12 channels with spreadsheets. Audaxim AI gave us real-time inventory visibility across every platform. Overselling dropped to zero within the first week.
FAQ
Orders questions, answered
Does the order dashboard replace our ERP?
No. It sits alongside your ERP, handling channel-facing order work, while orders and fulfillments still sync to NetSuite or your accounting system.
Can we control what each team member sees?
Yes. User management lets you set role-based permissions, and the audit log records changes made by each user.
How are marketplace cancellations handled?
Buyer-requested cancellations are imported from the channel and flagged before fulfillment. Seller cancellations made in the dashboard are sent back to the marketplace with the appropriate reason code.
Can you add a channel you do not already support?
Usually, yes. If a channel has an API or a reliable file feed, we can connect it using the same order model as the rest of your channels.
Pairs well with
Related services
Multi-Channel Fulfillment
Coordinate your warehouse, 3PLs, FBA and ShipStation so every order ships on time, tracking reaches every channel, and overselling stays at zero.
Zero OversellingInventory Management
Centralize inventory across warehouses, 3PLs and FBA, sync it to every channel, and reach 95% inventory accuracy with overselling at zero.
95% Inventory accuracyERP & Marketplace Integration
Connect Amazon, Walmart, Shopify, eBay and 200+ channels to NetSuite, SAP, Oracle, QuickBooks or Xero with two-way, real-time sync.
80% Less manual data entryReady when you are
Ready to automate orders?
Book a free, no-pressure walkthrough with an integration specialist. Bring your channels, your ERP and your biggest bottleneck.
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