This Privacy Policy explains how Audaxim AI (“Audaxim AI,” “we,” “us” or “our”) collects, uses, discloses and protects personal information when you visit audaximai.com (the “Website”), contact us, or use our software and integration services (the “Services”).
We provide business-to-business services. This policy applies to information about individuals who interact with us, such as website visitors, prospective clients, client personnel and vendors. Where we process data on behalf of a client as part of the Services, the client’s agreement with us governs that processing, as described below.
Information we collect
Information you provide
- Contact and inquiry forms. Name, business email address, phone number, company name, job title and the details of your inquiry.
- Live chat. Messages, name and email address you share through the chat widget on our Website.
- Email and calls. The content of communications you send us and any information you choose to include.
- Account and project information. Contact details for client personnel, billing contacts and information needed to deliver the Services.
Information collected automatically
- Device and usage data. IP address, browser type, operating system, referring pages, pages viewed, and date and time of visits.
- Cookies and similar technologies. See the Cookies section below.
- Service and platform usage data. When clients use our dashboards, integrations or tools, we may collect logs such as login events, configuration changes, job run status and error messages to operate and support the Services.
Information from third parties
We may receive business contact information from partners, referral sources, or publicly available professional sources. We may also receive information from the platforms clients authorize us to connect to, as described under Client data.
How we use information
We use personal information to:
- Respond to inquiries, provide quotes and communicate about the Services.
- Deliver, maintain, monitor and support the Services.
- Manage client relationships, contracts, invoicing and payments.
- Improve our Website, Services and customer support.
- Send service-related notices and, where permitted, information about our offerings. You can opt out of marketing emails at any time.
- Protect the security and integrity of our systems, detect and prevent fraud or abuse, and troubleshoot issues.
- Comply with legal obligations and enforce our agreements.
Where laws such as the EU or UK General Data Protection Regulation (GDPR) apply, we rely on the following legal bases: performance of a contract, our legitimate interests in operating and growing our business (balanced against your rights), compliance with legal obligations, and consent where required.
Client data processed during integrations
To deliver integration, reporting and automation services, we may access and process data held in systems our clients control, such as e-commerce marketplaces, ERPs, data warehouses and business intelligence tools. This data may include order details, customer names and shipping addresses, and financial records (“Client Data”).
For Client Data, we act as a service provider or processor. We process Client Data only on our client’s documented instructions and for the purpose of providing the Services, and not for our own marketing or unrelated purposes. Access is limited to personnel who need it to perform the work. Questions about how a business handles your personal information should be directed to that business, and we will assist our clients in responding where appropriate.
How we share information
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We share information only as follows:
- Service providers and processors. Vendors that help us operate our business, including website hosting (Vercel), email delivery through our SMTP provider, live chat (Tawk.to), cloud infrastructure, and productivity and communication tools. These providers may use information only to perform services for us.
- Connected platforms. When a client instructs us to integrate systems, data moves between those platforms as configured by the client.
- Professional advisers. Lawyers, accountants and auditors, under confidentiality obligations.
- Business transfers. In connection with a merger, acquisition, financing or sale of assets, subject to standard confidentiality protections.
- Legal requirements. When required by law, legal process, or to protect the rights, property or safety of Audaxim AI, our clients or others.
Cookies
Our Website uses cookies and similar technologies that are necessary for the site to function, to remember preferences, and to understand how visitors use the site. The chat widget sets cookies to maintain chat sessions. If we use analytics tools, they help us measure traffic and improve content.
You can control cookies through your browser settings, including blocking or deleting them. Blocking some cookies may affect site features such as live chat. Where required by law, we will request consent before setting non-essential cookies.
Data security
We use reasonable administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls based on least privilege, credential management for connected platforms, and logging of access to production systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting personal information, we will notify affected parties as required by law and our agreements.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, including to provide the Services, meet legal, tax and accounting requirements, resolve disputes and enforce agreements.
- Inquiry and chat records are generally kept for as long as they are useful for the business relationship, then deleted or anonymized.
- Client Data is retained according to the client’s agreement and instructions, and is returned or deleted at the end of the engagement unless retention is required by law.
- Log data is kept for limited periods for security and troubleshooting.
Your rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal information, subject to legal exceptions.
- Port your information in a structured, commonly used format.
- Object to or restrict certain processing, including direct marketing.
- Withdraw consent where processing is based on consent.
- Opt out of the sale or sharing of personal information and of targeted advertising, where applicable. As noted, we do not sell or share personal information for these purposes.
- Non-discrimination for exercising your privacy rights, as provided under laws such as the California Consumer Privacy Act (CCPA).
To exercise these rights, contact us at Info@Audaxim.com. We may need to verify your identity before responding. You may use an authorized agent where the law permits, and you may appeal our decision or lodge a complaint with your local data protection authority.
If your request concerns Client Data we process for a client, we will refer your request to that client or assist them in responding.
International data transfers
Our team operates in the United States and India, and our service providers may process information in other countries. As a result, your information may be transferred to, stored in, or accessed from countries whose data protection laws differ from those where you live. Where required, we use appropriate safeguards for these transfers, such as standard contractual clauses, and we apply the protections described in this policy wherever your information is processed.
Children’s privacy
Our Website and Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
Third-party links and platforms
Our Website may link to third-party websites, and our Services connect to third-party platforms. Those parties have their own privacy practices, and we are not responsible for their content or policies. We encourage you to review their privacy notices.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “updated” date at the top of this page. If changes are material, we will provide additional notice where appropriate, such as on the Website or by email to clients.
Contact us
If you have questions about this Privacy Policy or our privacy practices, contact us:
- Email: Info@Audaxim.com
- Phone: +91 639-485-8809
- Website: audaximai.com