Support

We're with you every step of the way

From onboarding to scaling, every Audaxim AI client gets hands-on support from a team that lives and breathes e-commerce operations.

Under 2 min

Live chat

Instant help during business hours from real humans — quick questions and platform guidance.

Start a chat

Same day

Phone support

Speak directly with an integration expert, with priority callback for critical issues.

+91 639-485-8809

4-hour SLA

Email & ticketing

Detailed written responses with documentation, screenshots and step-by-step resolutions.

Info@Audaxim.com

Enterprise

Dedicated success manager

A named specialist who knows your stack, your channels and your goals inside out.

Talk to sales

Our support promise

Industry-leading response, every time

Support isn't a ticket queue. It's the same specialists who built your integrations, watching them around the clock.

Free onboarding & training
Monthly business reviews
Custom integration builds
Data migration assistance
99.95% platform uptime SLA
24/7 integration monitoring

Issue priority & response

P1 · CriticalOrders or inventory not syncing for a live channelImmediate triage, continuous work until resolved

P2 · HighA workflow degraded or delayed; workaround availableSame-day response and fix plan

P3 · NormalQuestions, report changes, configuration requestsWithin the 4-hour email SLA

P4 · EnhancementNew features, new channels, optimization ideasScoped into your roadmap

FAQ

Support questions

What are your support hours?

Live chat and phone are staffed during business hours, and integrations are monitored 24/7. Critical sync issues are triaged immediately, around the clock.

Is onboarding included?

Yes. Every engagement includes onboarding and training for your team, plus documentation of what we built.

Can you help with an integration another vendor built?

Often, yes. We regularly audit, stabilize and replace existing connectors. Share what you have and we’ll recommend the fastest path.

How do I report an issue?

Email Info@Audaxim.com for a tracked ticket, use live chat on this site, or call +91 639-485-8809 for urgent issues.

Ready when you are

See your operations transformed in 30 minutes

Book a free, no-pressure walkthrough with an integration specialist. Bring your channels, your ERP and your biggest bottleneck.

Email our team

No credit card
No commitment
Reply within one business day